Frequently Asked Questions
1. I just bought one of your DVD's and it did not work in my player, or the DVD is defective, or the VHS tape you
sent me was damaged when I opened the package, or defective when played....what do I do?
I strive for customer satisfaction on all of my DVD's and VHS tapes. I can either replace the DVD with another non-defective copy or with the VHS version upon return of the defective item. There is also a place on each video page, with a link to a web site, where you can go that will tell you before ordering if your player is compatible. If there is any problem with an item just send me an e-mail telling me what is wrong, and I will try to do my very best to make it right. Email needs to be sent within 15 days of your receipt of item.
Please email me at ... susanreno@susanreno.com
Please return defective items to Reno Entertainment, PO Box 3807 Sparks, NV 89432
2. I live outside of the United States, will your videos work in my DVD player or VCR?
All DVD's are made with no region code so they are more likely to play in your location. All of my VHS tapes are recorded in NTSC (standard American) format. I currently do not have the capability of recording in PAL or SECAM format for other countries that use that video standard. Before ordering, please check to see if your VCR or DVD will be compatible.
3. How long will it take to get my order, and is it wrapped discreetly?
All orders are sent via priority mail which is typically delivered within 2-3 business days of being sent for delivery to US addresses. All orders are shipped in priority mail packing which is very discreet, and with a return address of "Reno Entertainment".
Orders are normally shipped the first business day after I am notified by the billing company (IBILL) that the order has been placed and the credit card approved. A "business day" is Monday-Friday, excluding holidays. I will also upon notification from IBILL email you to inform you that your order is being shipped. Your transaction will appear as "Reno Entertainment" on your credit card statement. All transactions are transmitted via secure servers.
Are processed when payment has been received in full by use of Money orders, bank drafts or cashiers checks...these are the only payment forms accepted. No personal checks. Orders are then shipped within one business day of receipt, and sent priority mail. If email address is also included with order I will send an email to you that I received your order and it is being sent out.
6. Do you ship your videos to other countries?
I do ship my videos internationally, but have no control over customs in other countries. As such I cannot be held responsible for videos that are confiscated. All orders sent internationally are sent via Global Priority Mail which aids in the success rate of delivery .I will make every effort to ensure that my videos reach their final destination. Here is a list of countries that I cannot ship to at this time:
Afghanistan | Egypt | Kuwait | India | Iran | Iraq | Jordan | Libya | Pakistan | The Republic of China | Singapore | Saudi Arabia | Syria | The United Arab Emirates | All countries of the Former Soviet Union
7. What do you do with my personal information?
I am glad to inform you that I strictly maintain your privacy in all transactions. Your name and/or address is NEVER sold or sent to any third party . I WILL NEVER SELL, GIVE OR LEND ANY PART OF YOUR PERSONAL INFORMATION TO ANY OUTSIDE SOURCE OR THIRD PARTY. I collect the following items of personal information. Name, e-mail address, postal address, city and state, for the sole purpose of filling your order.
8. Is this information secure?
I take strict measures to ensure the security of my internal systems for sole private use. I take great precautions to protect any of your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. I maintain secure servers and ordering systems. I am required to maintain your ordering history, however it is kept discreet and secure.
9. Is it legal to receive Adult Movies in my area?
There is no way that I can know all the laws for each and every zip code, therefore It is your responsibility to know the laws of your city/state/country regarding the shipment/importation of sexually Explicit Materials. Reno Entertainment holds no legal responsibility for orders placed inside or outside the United States and refunds will not be issued for shipments seized by Postal Inspectors or Customs.
10. Do you make sure that everyone is of legal age and do you follow the 2257 rules?
Reno Entertainment states...All models are at least 18 years of age, and that all images comply with Title 18 U.S.C. § 2257 and associated regulations. Records are held by the individual copyright owners and in all cases a statement of usage permission is on file at the offices Reno Entertainment PO Box 3807 Sparks NV 89432 and can also be obtained in html format upon request from appropriate authorized parties.
11. What Precautions Are Taken By Your Partners?
I personally get tested at least every 30 days for STD's and HIV. All my partners are required to have a current HIV / STD test with papers that must be produced before any sexual act ivy occurs. Use of condoms is allowed but test is still required.
On the more personal side
1. Is this your only web site?

No, I also have another separate site that I sell my my amateur interracial hardcore, raw videos on. There are currently over 50 titles in both VHS and DVD. Even thought they are amateur they are professionally master for the best quality possible for you.

Also, you can see pictures posted by me on some of the top thumbnail gallery posts on the web, like the hun and also have also had 2 feature articles on me in both the California Swingers Magazine and the on line magazine Forplay.

I spend an great deal of time with the web site, as I hope you can tell. I work over 60-70 hours a week on editing the photos and video clips, as well as the design and layout of the web site itself, along with looking for fun new things for my members to enjoy.

2. How often do you update the web site?
I try to update twice a week, but with the travel I do around the country, to enjoy as much sex as possible it is not always an option. Upon return from trips, I try to bring extra treats for you though. Every month, I upload about 400
photos and at least 20 1-1/2 minute videos clips. I started the site in November of 2000, and the site now has over 18,000 pictures, 800+ video clips, erotic stories and a whole lot of other fun stuff I gather for you.
3. Are there things other than your gangbangs?
I truly enjoy sex, whether gangbangs, one on one, rimming, toe sucking, facials and all the other fun sexual stuff.
I have several members that have requested thing a little out of the ordinary. Since I enjoy all things sexual I thought that not only would I give it a try, but also felt that if one member might like something there may be others too. I am a multi-faceted person and wanted to show some of the other sides of me as well. There is a section in the members area now, called "on the kinky side", where if interested, you can see things like bondage, dungeon, golden and some other kinkier stuff I my get myself involved with. I will never give up sex. Being an amateur interracial MILF is just what I am.
4. Do you ever do photo shoots with men who are not black ?
I absolutely love sex so color is not and issue, nor is gender. I prefer sex with black men as they tend to treat me more like the sexual slut I enjoy being. Even though I do play with all races, I mostly only post pictures and videos of my black experiences, as I do offer this as an interracial site.
5. How often do you do photo shoots ?
I do a great deal of travel for my sexual experiences, as I like traveling and it also give my husband and I a chance to me some terrific new people. Hubby always goes with me, as he is also my best friend / cameraman / pervert and cuckold.
Due to the travel we do, I usually plan a trip where i will be in a selected city for about four days and during that time will do as many as 8-9 shoots. That's not counting the off camera sex. Upon return I try to spend at least 1-2 weeks home to reacquaint with my dog and get the new pictures and film ready to share with you. Then away I go again...tend to always want more sex.
6. Does your cuckold hubby appear on film?
That is not something that is done on film. This is something we do for our personal pleasure, and feel at this time, that it is a part of our relationship that we would like to remain private. Besides he is the cameraman which would make that tough.
7. Do you film / and or video tape all of your sexual encounters ?
Certainly not, I love sex way to much to ever say that a camera needs to be present for me to have and give pleasure to someone else. Especially if that would make them uncomfortable.
I do try to have pictures and or video taken of as much of it as possible, not only so I can share my sexual experiences with my members, but hubby and I like to watch the encounters again ourselves. Can really be an additional turn on.
8. What are some of the crazier sex things you have done?
One of the first that would come to mind would be, having sex during a radio show, while Bubba the love sponge (nationally known controversial DJ) was on the air.
Another occasion would have to be in the back of a van in Shasta with the temp about 97 degrees at midnight taking on the blue angles. Actually got my honorary wings. Of course there are also the times I go to glory holes and suck off strangers or have sex in adult theatres. These are to just name a few. Guess I shouldn't leave out the several time in hotel elevators, men's room, limos, cocktail lounges, hotel lobbies, parking lots, etc., etc., etc.

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ALL models are 18 years of age or older.  Click Here for the Custodian of Records for section 18 USC 2257.
The record keeper for Reno Entertainment and Unique Enterprises has ID and model release info and can be contacted at:
Gorman Media Design. Click custodian of records for details.



18 U.S.C. 2257 Record-Keeping Requirements Compliance Statement

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